Cancellation Policy
1. PURPOSE AND LEGAL STATUS OF THIS POLICY
- This Cancellation & Termination Policy (“the Policy”) exists to clearly define the rights, obligations, procedures and financial implications applicable when a Member terminates or requests cancellation of their membership with Splash Co (Pty) Ltd (“Splash Co”).
- This Policy forms an integral part of the Splash Co Terms, Conditions and Indemnity Agreement (“the Agreement”) and is enforceable in the same manner as all other contractual provisions.
- By registering with Splash Co and by allowing debit orders to run, the Member acknowledges and agrees to be bound by this Policy in full.
2. SCOPE OF APPLICATION
- This Policy applies to Month-to-Month Memberships, 12-Month Fixed-Term Memberships, all swimmers and participants in all aquatic programmes, and all parents/guardians acting on behalf of minors.
3. FORMAL METHOD OF CANCELLATION
- All cancellations must be submitted in writing ONLY to info@splashco.co.za.
- Verbal, WhatsApp, SMS, social media messages or communication to instructors are NOT valid and will not constitute notice.
- Cancellation becomes effective only once Splash Co has acknowledged the cancellation in writing.
4. CANCELLATION OF MONTH-TO-MONTH MEMBERSHIPS
- Members must give one full calendar month’s written notice.
- A full calendar month means notice received on or before the 1st of the month applies to that month; notice after the 1st applies to the next month.
- Billing continues for the notice month regardless of attendance.
5. NON-CANCELLATION MONTHS: NOVEMBER & DECEMBER
- No cancellations shall be accepted during November or December.
- Any cancellation received during these months is only effective from 1 January of the following year.
- Members remain liable for full December fees, 5-week months enjoyed during the year, and any arrears.
6. CANCELLATION OF 12-MONTH FIXED-TERM MEMBERSHIPS
- A 12-Month Contract is a full 12-month legal commitment.
- Early cancellation constitutes repudiation, triggering:
- (a) Payment of all remaining instalments, AND
- (b) A Fixed-Term Cancellation Fee based on annual savings.
- Correct Calculation:
- Contract fee: R895 × 10 = R8 950 yearly cost.
- Effective monthly rate: R8 950 ÷ 12 = R745.83.
- Month-to-Month rate: R1 000.
- Monthly saving: R1 000 – R745.83 = R254.17.
- Cancellation Fee = R254.17 × 12 = R3 050.04.
- Free months are forfeited immediately when cancelling early.
7. TRANSFER AND TIMESLOT LIMITATIONS
- Memberships and timeslots cannot be sold, transferred or ceded. A new swimmer must register fully.
8. FEES PAYABLE DURING NOTICE PERIODS
- Billing continues uninterrupted during notice periods.
- No refunds or credits apply for missed lessons during notice.
- Debit orders must remain active until the final fee is collected.
9. MISSED DEBIT ORDERS & PENALTY FEES
- Each missed debit order incurs a R50 penalty fee.
- Accounts 14 days in arrears may be handed to Accountability (Pty) Ltd.
- Members will be liable for legal fees, collection costs and possible credit bureau listing.
10. IMPACT ON FREE-MONTH BENEFITS
- Early cancellation results in forfeiture of free-month benefits which are recovered through the cancellation fee.
11. NO REFUNDS POLICY
- No refunds apply for illness, injury, relocation, schedule changes, school events, weather delays, or voluntary withdrawal.
12. FINALISATION OF CANCELLATION
- Cancellation is final only once all fees, penalties, free-month recalculations and arrears are paid, and written confirmation is issued.
13. RE-REGISTRATION AFTER CANCELLATION
- Rejoining Members are treated as new applicants and must pay registration fees. Previous timeslots are not guaranteed.
14. AMENDMENTS TO THIS POLICY
- Splash Co may amend this Policy with 30 days’ written notice.
15. ACKNOWLEDGEMENT
- By participating, the Member acknowledges understanding and acceptance of this Policy in full.
