Frequently Asked Questions
General Questions
Where is Splash Co located?
We’re based in Ferndale, Randburg at 80 Bond Street (entrance via 375 Vale Avenue).
What type of pool do you have?
An indoor heated pool maintained at approximately 32 °C year-round. It measures 15 m × 12 m with a 7 m × 12 m platform and a 3 m depth, suitable for all programmes from baby lessons to scuba training.
What are your class sizes?
- Splash Tots: maximum 6 swimmers with parent participation.
- All other lessons: maximum 4 swimmers per instructor for individual attention.
How long are the lessons?
Each class is 30 minutes, designed to maintain focus and energy.
(Baby Hydrotherapy sessions are 20–25 minutes.)
Are lessons year-round?
Yes. Our indoor facility allows for year-round lessons, excluding public holidays and short scheduled breaks.
Do you offer free trials?
Yes. You can book a FREE class assessment, joining a real class before enrolment.
(Standard 10–15 min assessments are also available by appointment.)
What do I bring to lessons?
- Proper swimwear (no cotton or loose clothing)
- Swim cap (required for everyone)
- Towel
- Reusable swim nappy for non-toilet-trained swimmers
- Optional labelled water bottle
Do you force children underwater?
Absolutely not. We never force submersion.
Children progress at their own pace through trust, repetition, and readiness.
Can parents watch lessons?
Yes. There is a viewing area where parents can observe lessons comfortably.
Do you cater for children with special needs?
Yes. We welcome swimmers of all abilities, including those with Autism or Cerebral Palsy, and adapt lessons to individual comfort and communication styles.
What if my child is nervous or crying?
That’s perfectly normal. Our coaches are patient and experienced in building trust, we’ll never rush or pressure your child.
Fees & Billing
What is the registration fee?
- Swimming (all ages): R 460 per year
- Water Aerobics: R 230 per year
Covers admin and annual renewal.
How are lessons billed?
We offer two flexible options:
- Month-to-Month Plan: billed monthly in advance.
- Fixed-Term Contract: 10 billed months = 12 months of lessons (2 months free).
Contracts auto-renew unless cancelled in writing with one full calendar month’s notice.
Do you charge VAT?
Yes, all prices include VAT.
What payment methods do you accept?
Monthly payments are by debit order only.
Can I pause or cancel lessons?
Yes. Provide one full calendar month’s written notice to pause or cancel.
Contracts renew automatically if no notice is given.
What happens if we miss a lesson?
Make-ups are allowed within the same month, subject to availability.
Missed lessons outside that window are forfeited.
Assessments
Do I need an assessment before starting?
Yes. Every swimmer is assessed to ensure correct class placement.
Choose a 10–15 min Standard Assessment or a Free Class Assessment.
What happens during an assessment?
Our instructor checks water comfort, floating, kicking, and breath control.
We also observe confidence, instruction-following, and age-appropriate motor skills.
Do parents take part?
Parents may observe or participate, depending on the swimmer’s age group.
What if I miss my assessment?
Missed assessments must be re-booked; new times are subject to availability.
Facilities & Safety
Is the pool indoors and heated?
Yes. It’s fully indoor, salt-chlorinated, and heated to 32 °C for comfort.
How deep is the pool?
Shallow area ≈ 1.2 m, deep area ≈ 3 m.
(Suitable for scuba and advanced training.)
Do you have change rooms and showers?
Yes. Male and female change rooms with hot showers are provided.
Showers are rinse-only for scuba users to protect water balance.
Are there safety rules?
- No running on the pool deck.
- Keep cylinders and gear secure.
- No sharp or glass objects near the pool.
- Obey lightning and evacuation instructions from staff.
Do you have lifeguards?
Yes. Qualified staff and coaches are trained in first-aid, CPR, and O₂ administration.
Are photos or videos allowed?
Only with prior consent from the school or parent, and always respecting privacy.
Are lessons affected by lightning?
Yes. For safety, if lightning is seen or heard within 10 km, the pool is cleared immediately and resumes 30 minutes after the last thunder or flash.
Land drills or dry activities may replace in-water time when suitable.
School Partnerships
Do you collect learners from schools?
Yes. Splash Co offers a safe transport service with licensed drivers and attendance check-ins.
What do school programmes include?
Structured 30-minute lessons, qualified instructors, small classes, progress tracking, and termly certificates.
How are schools billed?
Partnerships are charged per learner, per term at competitive rates.
Full-service and pool-only models are available.
What safety procedures apply to schools?
- Teachers or assistants remain on-site during lessons.
- Learners supervised at all times.
- No forced submersion.
- Lightning and hygiene protocols followed as for main school.
Scuba Partnerships
Can we use the pool for confined-water training?
How big and deep is the pool?
15 m × 12 m overall, with a 7 m × 12 m platform and 3 m depth in the main area (~400 000 L).
How many divers can we bring?
Up to 15 divers at once, managed by your school’s ratios.
What’s the scuba hire rate?
R100 + VAT per diver, minimum 5 divers, for a 3-hour session.
Do you provide gear or fills?
No. Bring your own filled cylinders and equipment (no fills on site).
Can we book recurring sessions?
Yes. Weekly or bi-weekly 3-hour blocks are available by arrangement.
What are the site rules for scuba?
- Rinse-only showers; stagger changing (max 4 at a time).
- No knives, silicone sprays, or giant strides from blocks.
- Secure hoses and weights.
- Leave no trace, remove all markers and tape after use.
Programmes & Lessons
What programmes do you offer?
How long does it take to progress through levels?
It varies. On average, one level per term, depending on frequency, attendance, and individual readiness.
Do you offer private lessons?
Where capacity allows, yes. Enquire for availability and rates.
What are the benefits of swimming year-round?
Water Aerobics & Baby Hydrotherapy
Who is water aerobics for?
How often can I attend?
With an unlimited monthly access plan, join any scheduled class throughout the month.
What is Baby Hydrotherapy?
Gentle aquatic therapy for babies aged 6 weeks – 12 months, focusing on sensory development, bonding, relaxation, and motor control.
Referral Scheme
Do you have a referral programme?
Yes! Refer a new swimmer and earn R100 credit once they complete their first full month.
How do I refer someone?
Can I refer more than one person?
Yes. There’s no limit on referrals.
Are credits transferable or redeemable for cash?
No. Referral credits apply only to lesson fees.
Contact & Communication
How do I contact Splash Co?
How will I receive updates?
Via WhatsApp, email newsletters, or your instructor.
(Opt-in when registering.)
Ask us a Question
Reach out to us anytime, we’re happy to guide you through fees, assessments, and programmes.
